Phone verification is the result of months of work according to Angela Hession, vice president of Twitch trust and safety. Twitch did acknowledge the sudden spike in hate raids, promising more tools were forthcoming to help creators protect themselves. Coordinated under the #twitchdobetter and #adayofftwitch hashtags, streamers organized a Twitch walkout to draw attention to the problem. To combat this, streamers increasingly relied on community developed tools and resources like panic button programs and mass bot-banning tools.Ĭreators also took to social media to call out Twitch for what they perceived as the platform’s slow or inadequate response to hate raids. Since August, marginalized streamers have been the target of harassment brigades known as “hate raids” in which a streamer’s chat is suddenly flooded with racist, transphobic, and otherwise hateful messages generated by hundreds of bot accounts at a time. These tools and updates arrive as creators struggle to keep themselves safe in the face of an explosion in abuse on the platform. If one account associated with a phone number is suspended, all other accounts associated with that same number are also suspended both site and channel-wide. Users are able to tie up to five accounts to a single phone number. Twitch also built ban evasion protections into the verification tools. By limiting who can chat based on having a verified phone number, Twitch aims to cut down on hate raid incidents as it’s unlikely bots have phone numbers tied to their accounts. Streamers can also add exemptions to certain kinds of viewers like VIPs, subscribers, or mods. For example, a streamer can make it such that accounts less than a week old or that have only been following for less than a few minutes must have a verified phone number in order to chat.
With these new tools, creators can set email or phone verification requirements for accounts that fall under certain age limits or following lengths. For more information review the blog: - Twitch September 29, 2021 Today we're putting more power in the hands of the community, by enabling phone verified chat! Now creators and mods can require viewers to verify their account via phone number (or email) before they can chat.
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